Frequently Asked Questions
Find answers to common questions about our timepieces and services
Are all watches sold on HODINKEE Shop authentic?
Yes, every timepiece sold on our shop is guaranteed to be 100% authentic. New watches come with full manufacturer warranties, and pre-owned watches undergo a rigorous multi-point inspection by our in-house specialists.
Do you offer international shipping?
We ship to over 50 countries worldwide via insured express couriers. Please note that international orders may be subject to local customs duties and taxes.
What is the warranty on pre-owned watches?
Pre-owned watches purchased through HODINKEE Shop include a limited two-year warranty that covers mechanical internal parts and labor.
Can I trade in my watch for store credit?
Yes, we offer a robust trade-in program. You can submit your watch details through our 'Sell or Trade' portal to receive a valuation toward your next purchase.
How should I care for my mechanical watch?
We recommend servicing your mechanical timepiece every 3-5 years, avoiding strong magnetic fields, and ensuring the crown is fully screwed down before any water exposure.
Are the straps adjustable?
Most leather and fabric straps feature multiple sizing holes. For metal bracelets, we provide complimentary sizing if you provide your wrist measurement at the time of checkout.